Course curriculum

  • 1
    What Are Professional Skills?
    • Professional Skills
    • Importance of Professional Skills
  • 2
    Personal Accountability
    • Accountability, Adaptability, & Initiative
  • 3
    Emotional Intelligence
    • Emotional Intelligence Definition
    • Elements of Emotional Intelligence
    • Handling Workplace Situations with Emotional Intelligence
  • 4
    Analytical Intelligence
    • Divergent Thinking & Creativity
  • 5
    Interpersonal Skills
    • Interpersonal & Verbal Interactions
  • 6
    The Different Types of Feedback
    • Positive Feedback
    • Constructive Feedback
  • 7
    Importance of Teamwork
    • Good Teamwork Skills in the Workplace
    • The Common Sense Approach to Team Problem Solving
  • 8
    Workplace Culture
    • The Importance of Creating Boundaries in the Workplace
    • How to Stay Professional Under Pressure & Conflict
  • 9
    Professionalism In the Workplace
    • Definition & Maintenance
    • Expectations & Standards
    • Demonstrate Professionalism in the Workplace
  • 10
    Professional Communication
    • Open Communications In The Workplace
    • Writing Effective Sentences for Business Communication
    • Analyzing Your Audience and Adapting Your Message
    • Structuring and Organizing Your Message
  • 11
    Critical Thinking
    • Critical Thinking Definition and Skills
    • Types of Problems & Problem Solving Strategies
  • 12
    Custom Service
    • Face-to-Face Customer Service Skills
    • Phone Skills for Customer Service
  • 13
    Intro To Sales
    • Identifying & Selling to Different Customer Types
    • How to Plan & Make a Successful Sales Call
    • Creating Additional Revenue Through Upselling
    • How to Close a Sale
    • Provide Ongoing Service
  • 14
    Marketing
    • Importance of Building an Authentic Personal Brand
    • Social Media Marketing: Definition & Strategy
    • Examples of Social Media Marketing
    • Managing a Professional Social Media Feed
    • What Is A Marketing Strategy?
    • Branding in Social Media Marketing
    • What is Advertising?
  • 15
    Networking in Business
    • Growing a Professional Network Online
    • Barriers to Networking
    • Building a Personal Brand on LinkedIn